Customer Help Center
|MakeupConnection.com is committed to your complete satisfaction. It is our top priority. In addition to offering a wide variety of personal beauty products, we strive to provide you with the very best service in the industry.
Nervous about shopping on the Internet? Find out why shopping at MakeupConnection.com is safe.
Have other questions? Check out our Frequently Asked Questions section.
Have a question? Need help with your order? We're here to help! Contact Customer Support
Questions about Makeup Dollars? Find the answers right here.
Need to return your purchase? Find instructions right here.
Need to know the status of your order? Find out how.
For information on our shipping costs and policies click here.
Couldn't find the information you needed? Please contact us.
Secure Shopping Guarantee
Is it safe to use my credit card here?
Yes, shopping at MakeupConnection.com is safe. Every credit card purchase on MakeupConnection.com is covered by our Secure Shopping Guarantee.
Why is MakeupConnection.com so safe?
Our secure socket layer (SSL) software is the industry standard and among the best software available for secure commerce transactions. It encrypts your credit card number and order information so that it cannot be read as the information travels over the Internet.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, MakeupConnection.com will cover the entire liability for you, up to the full $50.00. MakeupConnection.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at MakeupConnection.com while using our secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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- Is it safe to use my credit card on your site?
Shopping at MakeupConnection.com is safe. The MakeupConnection.com Secure Shopping Guarantee backs every credit card purchase you make at MakeupConnection.com, and our site is protected by SSL encryption technology. Learn more about our Safe Shopping Guarantee here.
- Is it safe to use my debit card online?
Yes. If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
- What is the status of my order?
Your order status is processing until it ships which will be within 5 business days.
- I want to return my purchase! What do I do?
We'll gladly accept returns for any MakeupConnection.com products upon receiving your items within 30 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Return shipping and handling fees are your responsibility. To make it easy, place the item into the original packaging to ship your product.
Mail your MakeupConnection.com return to:
PO Box 35743
Canton, OH 44735
- How long will it be before I receive my order?
For *FREE standard shipping, your order will ship within 5 business days. You should receive your order within 4-5 business days after it ships. Please allow additional time for shipments to Canadian or APO/FPO addresses.
- Can I expedite my shipping?
No, expedited shipping is not available. Orders are usually processed and shipped out within 5 business days. Your package will be delivered via USPS First Class or Priority Mail according to USPS guidelines.
- What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express and Paypal for all orders on MakeupConnection.com. When you send money via PayPal with an eCheck, the transaction is held by PayPal until the electronic funds transfer clears your bank. If your eCheck is from a U.S. bank account, the transaction will be held as pending for 3-4 business days, until the electronic funds transfer clears your bank. If your eCheck is from a Canadian bank account, the transaction will be held as pending for 7-8 business days, until the electronic funds transfer clears your bank. You may also mail a check or money order to purchase Makeup Dollars which you can then use to order whatever you like from MakeupConnection.com just as you could with a credit card. Please make your check or money order payable to MakeupConnection.com, be sure to include your email address, and mail it to:
PO Box 35743
Canton, OH 44735
- How do I order items with a Check, Cashier's Check or Money Order?
You may mail a check or money order to purchase Makeup Dollars which you can then use to order whatever you like from MakeupConnection.com just as you could with a credit card. Please make the check or money order payable to MakeupConnection.com, be sure to include your email address, and mail it to:
PO Box 35743
Canton, OH 44735
- Do you ship to addresses outside the United States?
We ship to all US States and Territories, and Canada. Sorry, we do not ship to any other countries at this time.
- Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
- What do you charge for shipping an order?
*FREE Standard Shipping is available for all orders.
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
- Do you do back orders?
MakeupConnection.com does not do back orders. If an item is out of stock, it will not be available on the website, or we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
- Do you have a catalog?
Currently, our entire product line is online, we do not have a physical catalog.
- What are cookies? Do I need to enable cookies on my browser to shop at MakeupConnection.com?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at MakeupConnection.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your MakeupConnection.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the "Log Out" link at the top of the page.
- Do you charge sales tax on any item?
No sales tax is being charged at this time.